Third Party Claims Supervisor

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We are seeking a Third-Party Claims Supervisor to lead a team of claims representatives and specialists handling claims on behalf of our clients. This role ensures claims are managed accurately, efficiently, and in compliance with regulations, while delivering outstanding customer service and team leadership.

• Supervise, mentor, and evaluate claims staff, including hiring and training.
• Oversee the full claims process: intake, investigation, evaluation, negotiation, and settlement.
• Ensure quality, compliance, and regulatory adherence through regular audits.
• Act as an escalation point for complex or contentious claims.
• Monitor team workloads and implement process improvements to optimize efficiency.
• Serve as liaison with clients, claimants, attorneys, and third parties; prepare reports on trends and performance.
• Manage claim reserves accurately and coordinate on litigated claims with legal counsel and TPAs.
• Detect and address potential fraud.
• Analyze claims data to identify patterns, trends, and opportunities for process improvements.
• Manage external vendors and service providers to ensure quality and cost-effectiveness.
• Maintain client relationships, provide updates, and meet service level agreements.
• Support staff professional development and oversee performance evaluations, promotions, and retention.
• Track and maintain employee and department licenses, permits, and certifications.

• High School Diploma/GED required;
  Associate’s or Bachelor’s preferred in Business, Finance, Risk Management, Insurance, or related field.
• 2–5 years of claims experience, ideally including complex or litigated claims. Supervisory or leadership experience preferred.
• Knowledge of general liability, commercial auto, property & casualty claims, and applicable regulations.
• Ability to obtain/maintain insurance adjuster licensing as required.
• Strong communication, negotiation, and conflict resolution skills; ability to provide and receive feedback effectively.
• Proficiency in claims management systems (e.g., Guidewire, Duck Creek) and Microsoft Office Suite.
• Strong analytical, problem-solving, and attention-to-detail skills.

Basic arithmetic, projections, metrics review, and statistical comprehension to evaluate claims accurately.

Primarily office-based; close visual acuity needed for data review and computer work. Sedentary work with occasional light lifting; frequent talking, hearing, and repetitive hand/wrist motions.

• Monday–Friday, 8:00AM–5:00PM. Flexible arrangements available, including two remote business days after training.

Mid-Senior level

Full-time

Finance and Sales

Insurance

• Medical insurance
• Vision insurance
• 401(k)
• Tuition assistance
• Disability insurance