Head of Call Center Learning & Development

A leading furniture retailer is seeking a Director of Learning and Development to enhance training initiatives in their call center operations. This pivotal role involves designing and implementing learning strategies that empower associates, driving exceptional customer service and brand experience. The ideal candidate will have extensive experience in learning and development within customer service, strong leadership skills, and the ability to measure training effectiveness.

This position is onsite in Boston Heights, OH, offering an impactful opportunity with a focus on continuous learning and growth.
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