VP of Installation - Roofline

At Leaf Home, we are powered by people on a single mission to make home ownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified

At Leaf Home, we are powered by people on a single mission to make home ownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as a multi-year recipient of Top Workplaces recognition.

From competitive medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and Vet Connect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us.

• We Win – Being driven every day to win is who we are
• People Powered – Recognized as a top Ohio and U.S. workplace by Great Place to Work®, Energage, and more
• Family Feel with Enterprise-Level Resources – You are important to us, and we’ve built a culture you’ll love
• Support – Inclusion, sustainability, and reliability surround everything we do
• Personal Growth – Dedicated to providing resources and encouragement for employee growth
• Mobility – Locations throughout the U.S. and Canada, with continued expansion

Leaf Home is one of North America's largest direct-to-consumer home improvement companies, with brands spanning gutter protection, roofing, waterproofing, bath, water treatment, and stairlifts. We serve homeowners across the U.S. and Canada through 250+ local offices and thousands of team members. Roofline, our gutter protection business, operates 100 + offices and a field team of more than 1,000 installers and installation leaders.

The VP of Installation – Roofline owns production end to end: quality, productivity, customer experience, and installation P&L for our Leaf Filter vertical. This executive builds and runs the systems, processes, metrics, and controls that let a large, distributed, multi-location workforce perform consistently as the business scales. Just as important, this leader is a cultural driver: someone the field teams trusts, follows, and want to work for.

We are looking for a seasoned operations executive with a passion for quality and customer experience who has led large field organizations across many markets, scaled operations through growth and change, and pairs rigor in systems and process with people leadership that earns credibility in the field.

• Systems, process, and operating cadence. Standardize installation processes across all offices. Build the KPIs, scorecards, and operating controls that drive consistent execution, and design them to scale with new offices and volume. Run a weekly operating review of revenue, backlog, and wait times.
• Leadership and talent. Lead and develop senior and regional installation leaders. Build bench strength and succession, and drive installer recruiting, onboarding, and retention. Set installer hiring priorities from the capacity plan.
• Quality and customer experience. Own installation quality and the customer experience from scheduling through completion. Reduce rework, service calls, and warranty claims, and resolve escalations. Keep customer wait times within standard and prevent aged backlog
• P&L and productivity. Own the installation P&L, including labor, materials, and overhead. Set and manage budgets, improve crew productivity and cost per install, and hold leaders accountable to targets.…