Client Care Representative - Level 3 Retail

Client Care Representative - Level 3 Retail

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Description Arhaus was founded in 1986 on a simple idea:
Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Job Details Location:
Onsite / Corporate Office South Building - Boston Heights, OH. At Arhaus, our Retail Support Team is dedicated to delivering exceptional service to our clients. We provide comprehensive support to our retail stores and collaborate across various departments to ensure seamless service for both internal and external customers.

We Are Looking For Candidates Who Are

• Caring and compassionate
• Enthusiastic and solutions-oriented
• Committed to providing outstanding service to all our clients

Essential Duties & Responsibilities

• Conduct outbound calls to resolve customer inquiries
• Manage voicemails
• Case management
• Triage cases
• Process retail and day of delivery cases
• Communicate across Client Services team to identify and troubleshoot issues including responding to NPS / Google Reviews / Social Media / BBB / Escalated Issues
• Provide trends and potential issues to Head of Client Services
• Other duties as assigned

Compensation

• Hourly rate: $23.00 per hour, paid bi-weekly
• Bonus:
  Eligible for Client Services Bonus if achieved

Scheduling

• Shifts available: 10:30am to 7:00pm
• Schedule will be set, with rotating weekends Saturday or Sunday
• Willing to work overtime as needed

Requirements

• High School diploma or equivalent
• 1-2 years of Concierge experience
• 2-3+ years in a customer-service-focused environment (retail, hospitality, or food/beverage); high-volume call center experience preferred
• Knowledge of Sales Force and STORIS is a plus
• Proficiency in Microsoft Suite and ability to troubleshoot computer systems with minimal assistance
• Excellent communication, problem-solving, and follow-up skills
• Ability to thrive in a fast-paced environment, demonstrating prioritization skills and a high sense of urgency
• Creative problem-solver who takes on difficult challenges
• Ability to work independently and as part of a team

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.