Installation Manager

Company Overview

Leaf Home turns complex home improvement projects and endless to‑dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end‑to‑end experiences. Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct‑to‑consumer full‑service provider of branded home services and products. Our patented Leaf Filter gutter protection system has earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, and This Old House.

Industry‑best compensation packages | Fully paid health, dental, and vision insurance | 401(k) with company match | Paid time off including paid parental leave | Individualized career development programs | Childcare assistance | Employee assistance programs (legal, financial planning, counseling) | Employee discount marketplace | Employee Resource Groups (Vet Connect, DEI Committee, Women’s Committee).

The Installation Manager is responsible for the daily operations of the Installation department within a local field office. Provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of local third‑party installation network.

• Assign installation jobs to third‑party installer network based on availability and geographic proximity using proprietary scheduling application when possible.
• Identify opportunities in daily operations to pull forward jobs and maximize speed to installation.
• Work with the customer to schedule jobs based on installer availability and customer preferences.
• Review and publish daily installation and service reports to identify wins and opportunities for improvement.
• Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion.
• Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call.
• Train, coach and develop installation employees and contractors both in the office and in the field.
• Improve subcontractor retention rates through impactful training and engagement.
• Drive proficiency and efficiency amongst installation subcontractors.
• Work with the Field Trainer on individual performance, abilities, and capacities of the installers.
• Partner with leadership on identifying systemic training gaps and propose solutions to address gaps.
• Collaborate with all office and corporate functional teams.
• Recruit subcontractors as needed to expand installation capacity.
• Must hold a valid driver’s license.
• Perform other duties as assigned by supervisor.

• High School Diploma or equivalent.
• 3+ years of successful experience in home construction, remodeling, and/or installation management.
• Track record of successfully recruiting, training, coaching, and onboarding subcontractors.
• Demonstrated superior quality and attention to detail in all facets of the installation process.
• Ability to teach others through hands‑on and documentation‑based learning methods.
• Ability to juggle various work activities and shift attention without “dropping the ball”.
• Ability to thrive in a fast‑paced, high‑energy, team‑oriented environment with a “roll up your sleeves” mentality.
• Apply active listening skills and respond thoughtfully.
• Detail‑oriented with efficient completion pathways.
• Excellent verbal and written communication skills for internal and external parties.
• Ability to logically connect ideas, scrutinize arguments, find inconsistencies, solve complex problems, and reflect.
• Provide timely and empathetic help through in‑person, phone, email, and social media avenues.
• Recognize, understand, and manage emotions to foster positive relationships across all levels.
• Self‑driven in accomplishing business goals and responsible for actions and decisions.
• Familiarity and comfort using ladders of various heights.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Legally authorized to work in the country of employment…