Repair Technician

• Location 6336 Hudson Crossing Parkway,Hudson, OH, 44236,United States
• Employee Type Full Time Non-Exempt
• Required Degree 2 Year Degree
• Manage Others No

• Phone

Who is CEIA USA?

Headquartered in Hudson, OH, CEIA USA is a world leading manufacturer of security screening equipment, specializing in the design, engineering and production of a complete range of devices including:
Walk-Through, Hand-Held, Table-Top and Ground Search Metal Detectors, Bottled Liquid Scanners, Non-Metallic Cargo Inspection and Loss Prevention Systems.

CEIA USA provides nationwide sales, service and customer support to public (federal, state and local governments) and private sector customers in North America. Dynamic solutions are the foundation of CEIA USA's commitment to customer satisfaction.

The repair technician is responsible for providing service and customer support.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for troubleshooting and repairing mechanical and electrical/electronic equipment.
• Advises customer on operation procedures and requirement of systems.
• Communicates effectively over the phone to assist customers.
• Tests and verifies the functionality of the equipment sent in for repair.
• Diagnoses errors or technical problems and determines proper solutions.
• Document processes and complete required documentation.
• Collaborate with technical team to resolve technical issues.
• Complete pre-sale upgrades and conversions as needed to meet customer orders.
• Evaluate, refurbish systems returned from demonstrations and rental activities.
• Understand technical problems effectively through proper analysis, evaluation and diagnoses.
• Responsible for setting up basic network connections
• Must troubleshoot basic network connections
• Define IP address by assigning subnet and IP address.

Travel as needed for training on new equipment.

• 2-Year Technical degree, apprenticeship program, or equivalent in a technical or military field.
• Minimum 3 to 5 years of professional experience in electrical/electronic and mechanical fields or related professional position.
• Proficient computer skills and Microsoft Office knowledge.
• Experience speaking with clients assisting them over the phone by troubleshooting equipment.
• Thorough knowledge of electrical/electronic and equipment, including the use of special instruments for diagnostic purposes.

• Two-year technical degree or apprenticeship program or equivalent in a technical or military field.
• 3 to 5 years of proven experience in the electrical/electronic and mechanical fields.
• Basic computer skills/MS Office knowledge.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Proficient computer skills and Microsoft Office knowledge.
• Experience speaking with clients assisting them over the phone by troubleshooting equipment.

This job operates in a professional office environment. This role routinely uses standard office equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. The employee must occasionally lift or move office products and supplies, up to…