Customer Service Supervisor

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Phillips Medisize, a Molex Company, is seeking a Customer Service Supervisor to support our MPS division at our Phoenix, AZ location. As the Customer Service Supervisor, you will lead and empower a team of Customer Service Representatives. This role is critical in driving market‑leading customer satisfaction and delivering an excellent service experience by streamlining scalable processes and tools. The successful candidate will champion a culture of continuous improvement aligned with MPS Division Strategic Priorities for CDMO, Platform, and Standard products, while fostering strong collaboration between customer‑facing teams and site operations.

• Lead, mentor, and develop a high‑performing team of Customer Service Representatives.
• Set clear team goals aligned with the Customer Service Vision and MPS Strategic Priorities, emphasizing value creation.
• Oversee and continuously improve processes related to product forecasting, production order sustainability, and order management to support scalability and efficiency.
• Ensure accurate and timely order verification, entry, acknowledgement, and status updates.
• Manage order modifications, including expediting, cancellations, and fee assessments, balancing operational priorities and customer expectations.
• Drive digitization and standardization of customer service interactions by leveraging advanced tools and technology.
• Engage proactively with internal and external stakeholders—including customers, site operations, finance, and sales—to gather insights, resolve issues, and promote best practices.
• Serve as a strategic liaison between customers and manufacturing sites, ensuring clear communication and expectation alignment.
• Strategically assign customer service resources to accounts and manufacturing capabilities based on comparative advantage to optimize efficiency.
• Ensure compliance by maintaining accurate pricing, volumes, Incoterms, payment terms, shipping documentation, and coordinating credit hold activities.

• 3+ years of customer service experience
• 2+ years in a leadership role, preferably in manufacturing or production environments.
• Experience with customer order management systems (SAP) and Microsoft Office Suite.

• Bachelor’s degree in Business Administration, Supply Chain, or related field.
• Experience with digitizing customer service interactions and standardizing processes.

This position does not qualify for VISA Sponsorship.

In order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations.

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending and health savings accounts
• Life insurance
• ADD protection
• Disability insurance
• Retirement plans
• Paid vacation and time off
• Educational assistance
• Infertility assistance
• Paid parental leave
• Adoption assistance

Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please  for additional information. (For Illinois E-Verify information , aquí, or tu).