Overnight Closer

Apply for the Overnight Closer role at Baseline Fitness

• Company parties
• Employee discounts
• Free food & snacks
• Free uniforms

Job Title:

Customer Service Representative

Reports to:

Club Manager

Status:
Full Time/Part Time/Non-Supervisor/Non-Exempt

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

• Greet and meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answer phone calls in a polite and friendly manner to assist with questions or concerns.
• Take info calls and tours.
• Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and update member account information.
• Facilitate member service issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

• Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listen to customers, empathize from their perspective, and work together to solve the problem.
• Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift 50 lbs less than 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Compensation: $15.00 per hour

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go‑getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.

With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in.

To find your perfect fit, search for a club opportunity near you.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.