Customer Account Specialist

Customer Account Specialist

Ciranda is a company rooted in five core values which include:
Curiosity, Courage, Collaboration, Clarity, and Character. These values shape Ciranda's culture and drive our success, making us a remarkable company to engage with.

The Customer Account Specialist manages a defined domestic territory of Ciranda customer accounts, collaborating with the Sales department to manage customer communications and to process customer orders accurately and efficiently.

• Manage relationships with assigned domestic customer accounts, confirming, and entering orders, overseeing the order life cycle from placement to delivery.
• Serve as one of the primary points of contacts for assigned customer accounts for all order and invoicing questions.
• Arrange domestic delivery of orders to customers in cases where it is requested.
• Communicate order discrepancies to customers, truck brokers and Sales colleagues, while working to resolve issues.
• Accept and process prepayment orders.
• Continually communicate with warehouses to ensure shipments are dispatched on time and correct product and lots are pulled and shipped.
• Enter all bills of lading for assigned accounts.
• Create customer claims for assigned accounts.
• Act as back-up to Senior Customer Account Specialists during absences or in times of high volume.
• Other duties and special projects as assigned.

• High school education or equivalent required.
• Minimum one year of related experience, such as order fulfillment, required.

• Effective Communication:
  Clearly and effectively conveys information, ideas, facts, and perspectives with people inside and outside of an organization.
• Operational Excellence:
  Understands foundational business elements and performs work efficiently to achieve expected results.
• Reliability and Commitment:
  Participates in group projects, contributes to conversations, and completes individual assignments for which they are responsible.
• Collaboration:
  
  Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all parties.
• Conflict Management:
  Skillfully managing conflicts and complaints to achieve goals, overcome challenges, and secure support for plans and projects.

Entry level

Full-time

Other

Food and Beverage Services

Location:

Hudson, WI