PT Optical Sales Associate

Job Overview

PT Optical Sales Associate at Shopko Optical in Hudson, WI. Part‑time role providing excellent patient and customer service in eyewear selection, dispensing, and optical lab coordination.

• Competitive wages & sales incentives
• Volunteer pay
• Sick pay per state law
• 401(k) with match at 100%
• Employee Assistance Program
• On‑the‑job training & certification
• Teammate recognition program
• Teammate discounts on eyewear & contact lenses

Provide excellent patient and customer service in selection, ordering and dispensing of eyewear. Complete pre‑screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs; recommend specific lenses, coatings and frames
• Assist patients in selecting frames according to style and color, ensuring coordination with measurements and prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for contact lenses
• Assist Optometrist with case histories and screenings
• Maintain knowledge of third‑party plans and claims; explain promotions and special lens offerings
• Balance accounts and prepare work orders containing specific instructions for Optical Lab
• Process medical billing information and ensure proper merchandising of frame inventory

• High School Graduate or equivalent
• Maintain license as required by state (or to become Certified, complete Shopko OCE Certification requirements and calendar modules)
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

• Effective written and verbal communication at all levels
• Read and write at high school level
• Sit or stand for extended periods; lift 10‑20 lbs; see near, distance, color, depth perception
• Operate various office equipment (PC, telephone, fax, copier)
• Operate cash register, optical equipment and tools
• Work normal/extended (evenings, nights, weekends) hours to meet deadlines
• Travel independently to support company objectives