Part-Time Teller; M​/W​/F​/S; Hudsonville

General Information Primary

Location:

Hudsonville Employee Status:
Part-Time (M/W/F/S) Workplace Type:
Fully On-Site

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

The Teller is the face of LMCU, responsible for creating a warm and welcoming member experience while accurately processing a high volume of transactions. This position requires a strong focus on service excellence, member retention, and promoting LMCU’s products and services to help all members achieve dreams for a lifetime. Tellers serve as the first line of defense to mitigate fraud and protect LMCU and our members.

Tellers are key contributors to the success of the branch by providing exceptional service, maintaining accuracy in transactions, and driving the growth of the organization by utilizing their broad knowledge of LMCU products and services to best position our members to meet their financial needs and dreams.

• Member Experience Promote a positive member experience leading to member retention through proactive engagement, building trusting relationships with members.
• Member Experience Identify and address member needs, offering information and guidance about products and services that align with their financial goals.
• Member Experience Provide friendly, professional, and efficient service to all members, ensuring a high level of satisfaction.
• Member Experience Resolve conflicts and de-escalate adverse situations, ensuring positive outcomes for both members and LMCU.
• Transaction Processing and Cash Handling Accurately perform basic and advanced teller transactions in accordance with LMCU’s policies and procedures.
• Transaction Processing and Cash Handling Transactions include deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests.
• Transaction Processing and Cash Handling Maintain and balance a cash drawer daily, ensuring that all cash assigned, received, and disbursed is accounted for.
• Transaction Processing and Cash Handling Consistently demonstrate accuracy and attention to detail when processing transactions to ensure smooth daily operations.
• Transaction Processing and Cash Handling Demonstrate strong risk management practices, including knowledge of fraud prevention guidelines and robbery procedures.
• Transaction Processing and Cash Handling Utilize resources, best practices and consultative conversations to identify red flags for risk and fraud prevention.
• Transaction Processing and Cash Handling Ensure compliance with LMCU policies, procedures, and regulatory requirements, including handling cash, processing transactions, and managing member data and monitoring for fraudulent activity.
• Transaction Processing and Cash Handling Adhere to all security protocols, ensuring the safety of both members and employees in the branch environment.
• Product Promotion/Growth Demonstrate and apply in-depth knowledge of all LMCU products and services, including their benefits and features.
• Product Promotion/Growth Ability to compellingly present solutions to members’ financial needs that are uncovered through consultative conversations.
• Product Promotion/Growth Actively identify opportunities to refer members to appropriate products and services based on their financial needs.
• Product Promotion/Growth Contribute to branch goals by meeting individual referral and service targets, driving the growth of the organization through member education and product promotion.
• Learning & Development Continuously improve knowledge of LMCU products, services,…