Benefits Coordinator

Benefits Coordinator

Department:
Human Resources

Reports To:

HR Manager / Director of Human Resources

The Benefits Coordinator is responsible for the day‑to‑day administration of employee benefit programs for a 400‑employee organization. This role serves as a key resource for employee benefits education, enrollment, and issue resolution, ensuring employees understand and can effectively utilize their benefits. The position also supports accurate billing, compliance, and record‑keeping. As a member of the Human Resources team, the Benefits Coordinator may assist with additional HR functions as needed.

• Administer employee benefit programs, including medical, dental, vision, life insurance, and short‑ and long‑term disability plans.
• Coordinate new hire enrollments, open enrollment, qualifying life event changes, and terminations.
• Ensure timely and accurate processing of benefit elections and updates in HRIS and vendor systems.

• Educate employees on company benefit offerings, eligibility, coverage options, and enrollment processes.
• Serve as a primary point of contact for benefit‑related questions and concerns.
• Assist employees in resolving benefit issues with carriers and vendors, including claims and eligibility matters.
• Support the development and delivery of benefit communications, presentations, and open enrollment materials.

• Reconcile monthly invoices for medical, dental, vision, life insurance, and disability plans.
• Research, resolve, and follow up on billing discrepancies with benefit vendors and internal teams.
• Maintain accurate documentation and records related to benefit costs and enrollments.

• Assist with administration of the company's 401(k) retirement plan.
• Support employee enrollments, contribution changes, and benefit‑related inquiries.
• Coordinate with payroll and plan vendors to ensure accurate contributions and reporting.

• Maintain benefit records in compliance with company policies and applicable federal and state regulations.
• Assist with audits, reporting, and compliance requirements as needed.

• Collaborate with the HR team on department initiatives and projects.
• Assist with other HR duties such as onboarding, employee communications, and general HR administration as required.

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• 2–4 years of experience in benefits administration or a related HR role, preferably within a mid‑sized organization.

• Strong knowledge of employee benefit programs and retirement plans.
• Excellent interpersonal and communication skills with a focus on employee service.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Ability to handle sensitive information with discretion and confidentiality.
• Proficiency with HRIS systems, benefits platforms, and Microsoft Office applications.

• Primarily office‑based with standard business hours.
• Ability to work for extended periods at a computer and handle typical office tasks.