Administration Officer

Location: Kingston upon Hull

Administration Officer - Revenues and Benefits

Hours:

37 hours per week, Monday to Friday
Rate: £13.60 per hour

Role Purpose

To support the recovery and administration of Corporate Sundry Debts, Hull Culture & Leisure Debts, residual Council Mortgages, and Parking/Bus Lane Enforcement debts within agreed timescales. The role involves delivering accurate, customer-focused services in line with legislation and Council policy.

Key Responsibilities

Support the day-to-day operation of the Debtors Team and recovery of outstanding debts.
Make decisions on debt recovery and assist with write-off recommendations in line with procedures.
Negotiate repayment arrangements based on customers' financial circumstances.
Assist customers with Statement of Means forms and provide advice on priority debts.
Investigate and resolve payment allocation issues, refunds, and account queries.
Carry out daily administration duties including reminders, diaries, and write-off case preparation.
Input and maintain accurate data on systems including Workday, CYGNUS, and Chipside.
Maintain knowledge of relevant legislation, policies, and best practice.
Work collaboratively with colleagues to support service improvements and new working practices.
Ensure compliance with Health & Safety responsibilities and undertake additional duties as required.

Skills and Experience

Previous administration or customer service experience.
Strong communication and organisational skills.
Ability to manage workloads and meet deadlines.
Good IT and data entry skills.
Ability to deal professionally with customers and resolve issues effectively.
Experience in debt recovery or local government services is desirable.

If you are interested and meet the above criteria, please send your CV to (url removed)

Please note:

Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector