Service Coordinator

Job Title:

Service Coordinator

Location:

Hull
Salary: £28,000 per annum

Employer:

National Forklift Dealership

As a Service Coordinator, you will be at the centre of the service operation, ensuring engineers are effectively scheduled, customer requests are handled efficiently, and service activity runs smoothly. You will play a key role in maintaining communication between customers, engineers, and internal departments, ensuring a high level of service delivery and operational efficiency.

• Scheduling and coordinating field service engineers
• Managing incoming service requests and breakdown calls
• Prioritising workloads to ensure customer downtime is minimised
• Liaising with customers to provide updates on engineer attendance and job progress
• Raising and processing job cards, service reports, and internal documentation
• Supporting engineers with parts and job requirements
• Maintaining accurate records on internal systems
• Assisting with invoicing, service administration, and job completion paperwork
• Communicating effectively with internal departments including parts and sales
• Ensuring all service activities are recorded accurately and efficiently

• Previous experience in a coordination, scheduling, service administration, or similar role is desirable
• Strong organisational skills with the ability to manage multiple priorities
• Confident communicator with a professional telephone manner
• Computer literate and comfortable working with systems and databases
• Able to work under pressure in a fast-paced environment
• High attention to detail and accuracy in administrative work
• Team player with a proactive and customer-focused approach
• Eager to learn and develop within a structured environment

• £28,000 basic salary
• Full training and ongoing development
• Opportunity to build a long-term career within a national organisation
• Supportive and structured working environment
• Clear progression opportunities within service operations and wider business functions