Administration Assistant

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Work Visa and therefore HTFT would not be able to issue a Certificate of Sponsorship for this role.

An opportunity has arisen for an experienced, enthusiastic and highly‑motivated individual to join the Crisis Intervention Older Peoples Team (CITOP).

Candidates must be organised and able to work to tight deadlines, whilst maintaining accuracy and attention to detail. Excellent communication skills and a friendly, approachable nature are essential for this role, especially during telephone contact with patients, staff and the general public.

Word Processing to RSA II/OCR II or equivalent, proficient keyboard skills, experience in the use of Microsoft Office/Word packages and a good standard of English are essential attributes. The ability to prioritise workload, whilst maintaining flexibility in response to the changing needs of the department and adopting a proactive approach to work, are also necessary traits.

You must possess excellent communication and problem‑solving skills, be educated to NVQ2 or have equivalent experiential learning.

• Undertake administrative duties and general office tasks.
• Deal with telephone enquiries from patients' families regarding their loved ones.
• Place stock orders and liaise with different staff working as part of a Multi‑Disciplinary team.
• Input patient information and data onto the patient administration system (Systm One).
• Use initiative and work as part of a team in a varied role.

• 2 GCSEs/O levels English and Maths
• Standard keyboard skills (RSA2 ECDL) or demonstrable experience
• Knowledge of office procedures and clerical/reception work
• NVQ2 or equivalent experiential learning
• Excellent communication and problem‑solving skills
• Proficient with Microsoft Office/Word packages
• Proficient with word processing to RSA II/OCR II
• Good standard of English

• Knowledge of IT systems
• Knowledge of Trust IT systems e.g. Systm One

• Strong interpersonal communication skills
• Ability to plan and prioritise effectively and work within defined deadlines
• Adaptability and initiative in day‑to‑day tasks

We welcome and encourage job applications from people of all backgrounds. We recognise the positive value of diversity and promote equality whilst challenging discrimination.

We offer a unique range of benefits that go above and beyond other NHS Trusts, including an enhanced leave package and health and wellbeing support.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Entrance 3, Castle Hill Hospital, Castle Road