Service Coordinator

Location: Kingston upon Hull

Service Coordinator – Hull HU13 – up to £29,355k
Are you a highly organised administrator with a passion for delivering excellent customer service? We’re looking for a proactive service coordinator to join a stable and supportive team—playing a key role in keeping engineers moving and customers happy.
This is a fantastic opportunity to build a long-term career within a well-established business that values efficiency, teamwork, and development.

What you’ll be doing as the service coordinator:
As a central point of contact, you’ll ensure smooth day-to-day operations by:
Handling incoming customer calls and resolving queries efficiently
Planning and scheduling engineer workloads to maximise productivity
Coordinating with depots, dealers, and third-party providers to meet service deadlines
Tracking job progress and providing daily status updates
Monitoring job sheets and timesheets, flagging any issues to management
Following up parts requests to minimise customer downtime
Preparing estimates for chargeable work
Managing general administration, records, and internal logs (including holidays and absence cover).

To apply for the service coordinator:
We’d love to hear from you if you:
Have previous experience in a similar coordination or admin role (hire industry / Kerridge experience is a bonus)
Are confident using IT systems and Microsoft Office
Have a professional, friendly telephone manner
Possess strong organisational and communication skills
Thrive in a fast-paced environment and enjoy problem-solving
What’s in it for you as the service coordinator?
💷 Salary: £28,000 – £29,355 (depending on experience)
🕒

Hours:

Monday–Friday, 8am–5pm (1-hour lunch)
🌴 Holiday: 20 days + bank holidays, rising to 25 days + bank holidays
💼 Benefits: 4% pension contribution, life assurance (4x salary)
🚗 Convenience:
Free onsite parking, accessible by public transport
📈 Career growth:
Join a stable company with real development opportunities
🤝 Culture:
Supportive, professional, and team-oriented environment
You’ll be part of a business where your organisation skills and attention to detail genuinely make a difference—keeping operations running smoothly and customers satisfied every day.
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