Customer Service & Operations Admin Clerk; Temp to Perm

Customer Service Administrators (Temp to Perm)

Location: High Wycombe

Pay: £12.71 per hour

Hours: Up to 40 hours per week (plus some weekend work)

Contract: Temporary with an immediate start and the opportunity to become permanent

Are you an experienced Administrator with excellent customer service skills and strong attention to detail? We're recruiting on behalf of a well-established and accredited provider of domestic and commercial heating, electrical and renewable energy services, and we're looking for two organised and proactive individuals to join their busy team.

These are fantastic opportunities for candidates who thrive in a fast-paced environment and enjoy delivering excellent customer service while providing high-quality administrative support.

Key Responsibilities:

• Providing administrative support for customer complaints.
• Acting as the first point of contact for the Dyno-Rod franchise network.
• Managing enquiries and ensuring they are handled efficiently.
• Providing general administrative support across the department.
• Maintaining accurate records using Excel, including spreadsheets, filters and data management.

Key Responsibilities:

• Managing appointments that have not taken place and arranging rebookings.
• Coordinating engineers' schedules.
• Ordering parts and monitoring outstanding requirements.
• Providing general operational administration support.
• Updating and maintaining accurate records using Excel and internal systems.

We're looking for candidates who have:

• Previous administration experience within a busy office environment.
• Excellent customer service and communication skills.
• Strong attention to detail and high levels of accuracy.
• Good working knowledge of Microsoft Excel, including spreadsheets, filters and data management.
• The ability to prioritise workload and work effectively under pressure.
• A proactive and organised approach with strong problem-solving skills.

If you're a motivated administrator looking to join a growing and well-respected organisation, we'd love to hear from you. Apply today to be considered.