Patient Services Administrator-Ophthalmology

Patient Services Administrator-Ophthalmology NHS AfC:
Band 3

Main area Ophthalmology Grade NHS AfC:
Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job
-PLN-8232390

Site Lister Hospital Town Stevenage Salary £25,760 - £27,476 per annum Salary period Yearly Closing 05/10/2026 23:59

Here at East and North Hertfordshire Teaching NHS Trust
Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

We are recruiting for a Patient Services Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Patient Service Administrator post is a varied role working within the Bookings, Waiting List and Reception teams.

You will need to be confident dealing with members of the public in both face to face and telephone situations.

At the heart of everything we do are our core values:

Include,Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

To be responsible for providing clerical support and technical assistance as a member of the administrative team

Inviting patients in chronological order for clinic sessions according to clinicians’ booking rules and ensuring that patients are offered a choice of date and time of appointments which is convenient for them

To receive and respond to telephone calls and queries from service users

To support the management of clinic schedules and ensure that clinic administration is well organised to support the efficient operation of all outpatient clinics

Provide clerical support to clinicians

Communicate with a range of people on a range of matters

Confirm the validity and accuracy of patient demographics and update appropriate systems.

Monitor IT systems for potential duplicate entries or related referrals and take remedial action as necessary.

Use the PAS system, Choose and Book software to receive and manage referrals, support choice offers and book appointments.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed…