Third Party Management Assistant

An administrative post in the Neighbourhoods team at PA Housing, supporting the Third Party Management team across home ownership schemes. The work centres on contract administration, keeping records and trackers accurate, and handling purchase orders and invoices in line with financial procedures. It is hybrid, with two to three office days a week once settled, and an optional nine-day fortnight. Experience with invoices, minute-taking and dealing with contractors and residents is central to fit.

• Provide day to day administrative and coordination support to the Third Party Management team
• Maintain accurate records for contracts, variations, performance information and compliance requirements
• Update trackers, collate information and prepare reports to support contract monitoring and decision making
• Process purchase orders, work orders and invoices in line with financial procedures
• Respond to enquiries by email, telephone and face to face, ensuring customers receive a timely and helpful service
• Take minutes at contract review meetings, resident meetings and internal team meetings
• Maintain accurate and up to date information across systems including NEC, Halo, SharePoint and central trackers
• Support projects by coordinating information between internal teams, managing agents and residents
• Work closely with Neighbourhood Coordinators and Third Party Management Officers to provide a joined up service
• Build positive relationships with contractors and other external stakeholders to support contract performance and resident satisfaction
• Help ensure information is clear, accurate and available to support compliance and audit requirements
• Look for ways to improve processes, strengthen service delivery and provide better outcomes for residents

• Experience in an administrative role
• Experience dealing with customers, contractors and internal teams
• Experience taking accurate minutes and producing clear reports
• Experience handling invoices, purchase orders and reconciliations

• Highly organised and able to manage several tasks and deadlines at once
• Good attention to detail and accurate record keeping
• Confident using Microsoft Word, Excel and Outlook
• Ability to analyse information and present it clearly
• Understanding of customer service and building positive relationships
• Understanding of social housing, property services or estate management

• Proactive, adaptable and comfortable using initiative
• Positive, collaborative and solutions focused approach

• Experience in contract management or service delivery

• High street discount schemes
• Health cash plans
• 26 days' annual leave, rising to 29 after three years, with the option to buy more
• Flexible bank holidays
• Car leasing scheme
• Hybrid working
• Optional nine-day fortnight scheme