Clerical Administrator - Diagnostic Imaging

A six-month fixed-term clerical administrator post in the Diagnostic Imaging department at Dorset County Hospital NHS Foundation Trust. The role handles patient, staff and visitor enquiries, books appointments by phone, email and in person, coordinates clinics and inpatient appointments, and keeps accurate records on radiology systems. It is full-time and spans several sites, with reception support and a first point of contact role.

Visa sponsorship is not available, so applicants must already have the right to work in the UK.

• Deal with enquiries from patients, staff and visitors as a polite first point of contact
• Book appointments by telephone, email and in person, and answer non-clinical appointment queries
• Lead clinic coordination under the guidance of the department manager
• Set up, maintain, modify and cancel data entry with a high level of accuracy
• Provide an administrative and clerical service for the smooth running of the department
• Monitor patient waiting times and inform patients of any delays
• Liaise with wards and the department to coordinate inpatient appointments, including department requirements and patient preparation
• Send and receive electronic data accurately using the Radiology PACS system and Image Exchange Portal
• Input patient information accurately onto the Radiology Information Systems
• Provide reception support, including checking the reception area and distributing hand warmers before investigations

• Educated to GCSE level or equivalent

• Significant and recent clerical or administration experience
• Experience of working with computer appointment systems or similar software

• Relevant training or experience in keyboard, word-processing and data entry
• Evidence of keyboard and word-processing skills
• Evidence of effective communication skills with all levels of staff and the public
• Understanding of the importance of Information Governance and maintaining it at all times

• Existing legal right to work in the UK at the time of application, as visa sponsorship is not available

• Experience of Windows-based and Microsoft administration systems
• PAS, ICE, CRIS or similar hospital system experience
• Ability to respond quickly to changing priorities and organise own workload
• Ability to work on own initiative as well as part of a team