Resolution & Tribunal Business Support Officer

An exciting opportunity has arisen for an organised and detail-oriented Business Support Officer to join a busy Resolution and Tribunal Team.

We are seeking a proactive and highly organised individual to provide essential administrative support within a fast-paced and demanding environment.

This role will involve supporting tribunal processes, managing sensitive documentation and ensuring statutory deadlines are consistently met. The successful candidate will play a key role in maintaining accurate records, coordinating information and supporting the effective delivery of services relating to Education, Health and Care Plans (EHCPs).

• Prepare, compile and organise tribunal bundles and supporting documentation, ensuring accuracy and completeness.

• Provide administrative support throughout EHCP and tribunal processes.

• Monitor statutory deadlines and ensure documentation is processed within required timescales.

• Maintain accurate and up-to-date case records, databases and internal systems.

• Liaise with internal teams and relevant stakeholders to obtain and coordinate essential information.

• Handle confidential and sensitive information professionally and in accordance with data protection requirements.

• Support the smooth day-to-day operation of the Resolution and Tribunal Team.

• Previous experience in an administrative or business support role.

• Excellent organisational skills with strong attention to detail.

• Ability to manage competing priorities and work effectively under pressure.

• Strong written and verbal communication skills.

• Proficiency in Microsoft Office and electronic record management systems.

• Experience handling confidential and sensitive information.

• Ability to work independently and collaboratively within a busy team.

• Previous experience with EHCP processes, SEND services or tribunal administration would be highly advantageous.

You will be a motivated, reliable and adaptable individual who thrives in a busy working environment. You will have excellent time management skills, a methodical approach to your work and the ability to meet strict deadlines while maintaining a high level of accuracy.