Receptionist, Administrative​/Clerical

Reception:
Undertake all roles within reception including answering the telephone, making, and cancelling appointments, assisting patients face to face with any queries on the front desk, completing tasks. To act as a care navigator, ensuring the patient is signposted to the most appropriate service or clinician. Process Systm Connects in accordance to Practice procedure Ensure the reception and waiting area are kept neat and tidy.

To be familiar with the appointment system, ensuring sufficient information is recorded on the medical records when booking appointments. Monitor effectiveness of the appointment system and report problems or variations as and when necessary. Receive and make calls as required. Divert calls and take messages as and when appropriate. Ensure the consulting rooms are checked at the end of each day and left tidy and secure.

Make up patient files and ensure records are kept tidy and in good repair with all necessary information recorded correctly on the outer cover. Inputting data into the patients healthcare records as necessary Ensure up to date patient information is recorded Taking part in regular team meetings and training. To assist with administration duties such as Registrations and Scanning will also be a part of this role.

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust