Admin Assistant - Operations

We are looking for a highly organised and proactive Administration Assistant Mornings to support the transport operations of our busy branch. Working Hours 40 hours per week with 30 minutes unpaid break 5am - 13:30.

This is a varied role that plays a vital part in ensuring the smooth day-to-day running of our transport, administration, and customer service functions.

Working closely with the Branch Manager, Internal Sales team, and Drivers, you will help improve operational efficiency, allowing key team members to focus on delivering excellent customer service and business growth.

• Manage transport administration, ensuring all vehicle compliance is maintained, including booking and monitoring PMIs.
• Complete driver hours legislation paperwork and maintain accurate transport records.
• Plan and coordinate daily vehicle routing.
• Handle all transport-related administration and paperwork.
• Process customer returns, including faulty goods and returned IBOs, liaising with the Redditch branch to ensure correct procedures are followed and unnecessary stock holding is minimised.
• Book stock into the system accurately.
• Unpick and unpack customer orders where required.
• Complete end-of-day driver paperwork and report vehicle defects.
• Produce end-of-day invoicing and ensure any outstanding invoices are completed the following morning.
• Support the Internal Sales team during busy periods by taking customer calls, processing orders via telephone and email, and assisting with new account openings.
• Contribute to improving branch efficiency by taking ownership of key administrative and transport processes, enabling Branch Managers to spend more time supporting customers and developing business opportunities.

• Be highly organised with excellent attention to detail.
• Be confident managing multiple priorities in a fast-paced environment.
• Have strong administrative and IT skills.
• Be an effective communicator with a customer-focused approach.
• Be able to work independently while collaborating with colleagues across the business.
• Experience in transport administration, logistics, or a similar operational role would be advantageous.