Neighbourhood Nuisance Assessment Assistant

Location: Hull and East Yorkshire

Neighbourhood Nuisance Assessment Assistant# External Careers## Neighbourhood Nuisance Assessment Assistant Apply:
HU9:
Full time:
Posted Today:
End Date: 13 November 2026 (13 days left to apply):
JR0001429
** Number of Vacancies:
** 2
* * Time Type:
** Full time
** Worker Type:
** Regular
* * Proposed Interview Date:
** Monday, November 30, 2026
** Hours of Work:
** 37
* * Hiring Manager:
** Graham Paddock
** Contact Number:
*** Job Description

Summary:

** 1 x full time permanent position and 1 x part time (18.5 hours) fixed term for 12 months due to funding.
If the postholder requires a Standard or Enhanced DBS disclosure the candidate is required to declare full details of everything on their criminal record unless the conviction/s and/or caution/s are considered “protected” in line with filtering rules for DBS checks.
ROLE AND PURPOSE    To provide an efficient, responsive, high quality technical and general clerical service to staff of the Neighbourhood Nuisance Team (NNT) and in particular responding to requests from the public via the Council’s Call Centre and online reports and entering service requests on the anti-social behaviour recording system.
To work within a small team of administration support, sharing knowledge of duties to ensure continual cover is provided Monday to Thursday 8.30 am – 5.00 pm and Friday 8.30 am – 4.30 pm by a team of Neighbourhood Nuisance Assessment Officers. To effectively contribute to the input and maintenance of computer data, take service requests by telephone and in person at reception, to process inward and outward correspondence, produce statistics for management information, provide administrative support and to maintain tidy, accurate filing systems.
To be an agile worker and work at various locations across the city.
** PRINCIPAL

ACCOUNTABILITIES :
** 1. Providing a first point of contact with the Neighbourhood Nuisance Team, assessing and prioritising all cases of neighbourhood nuisance ensuring correct level of response and signposting to other agencies.
2. Provide a courteous and responsive service to telephone and personal enquiries (service requests), entering relevant data on computer and ensuring service requests are referred to the appropriate officer/section.
3. Maintain and update specific databases, inputting and extracting data and assisting with the validation of data. Also interrogate other Council systems.
4. Accurately maintain the Neighbourhood Nuisance Team’s electronic filing system involving the creation, updating, indexing, tracking, retrieval, archiving and destruction in accordance with statutory and departmental requirements.
5. Make effective use of information technology and available computer software and equipment to achieve a progressive and professional service for the section. Management of the team’s noise monitoring equipment (DAT’s).
6. Provide an efficient, effective and responsive general administrative support service to the staff of the Neighbourhood Nuisance Team. Help with the co-ordination of tasking and tiered lists across the city.
7. Access and provide statistics for management, including reports and customer satisfaction statistics, when required.
8. Efficiently and effectively process incoming and outgoing correspondence of the Neighbourhood Nuisance team, including amending service requests transferred from the Oracle to the Flare computer system.
9. Use the Council’s Oracle procurement system in relation to ordering, purchase orders and invoices.
10. To support Anti-Social Behaviour Officers by attending community engagements events across the city.
11. The Health and Safety at Work Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an…