Order Fulfilment Manager

Position: Order Fulfilment Manager (Permanent)
We are seeking a proactive and forward-thinking Order Fulfilment Manager / Sales Order Process Manager to lead and optimise the sales order function within a busy manufacturing environment. This role oversees all customer enquiries and quotations received directly through CYFERD, email, or other channels and ensures a seamless process from enquiry through to delivery.

You will drive improvements across systems, processes, and team performance, using AI and modern techniques to create a more efficient, customer focused operation.

Experience with in the windows or cladding sector would be advantageous, though not essential.

Key Responsibilities

Sales Order & Enquiry Management

* Oversee the full sales order process, from customer enquiry and quotation preparation through to order placement, production planning, and delivery.

* Manage, review, and prioritise all incoming enquiries and quotations, including those received directly through CYFERD and via email.

* Ensure all quotations are prepared accurately, competitively, and in line with business standards.

Team Leadership & Performance

* Manage a small team, ensuring tasks are completed accurately, consistently, and on time.

* Lead team development through training, coaching, performance reviews, and effective communication.

* Ensure the team operates to the highest standards and delivers exceptional customer service.

Customer & Internal Collaboration

* Build and maintain strong relationships with customers, production, and other internal departments.

* Support warranty and remedial requests, ensuring issues are handled quickly and effectively.

* Promote excellent communication across the full order fulfilment cycle.

Process, System & Continuous Improvement

* Implement improvements across the department using AI tools, automation, and modern workflow techniques to reduce errors and improve efficiency.

* Champion continuous improvement initiatives to reduce waste, downtime, and operational costs.

* Support and enhance the use of ERP/MRP systems, Microsoft Office, and related digital tools.

* Maintain accurate documentation to support production and supply chain activities.

Skills & Experience

* Experience managing the sales order or order fulfilment process within a manufacturing environment.

* Strong leadership and people management skills with the ability to inspire and guide a high‑performing team.

* Excellent communication skills with a customer‑focused approach.

* Competent with ERP/MRP systems and Microsoft Office (Excel, Word, Outlook).

* Analytical mindset with strong problem‑solving skills and attention to detail.

* Resilient, organised, and able to manage workload effectively in a fast-paced environment.

* Experience in the windows or cladding industry is desirable but not essential