Business Specialist

Position: Business Change Specialist
Location: Kingston upon Hull

Business Change Specialist  Cookies on BT.comWe use cookies to do things like remember what you've added to your shopping basket, offer live chat support and show you content we think you'll be interested in. If you're happy with the use of cookies by BT and selected partners, click OK.View profile

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Job Description

Job Title:

Business Change Specialist Req  Function:
Business Operations Posting

Start Date:

20/07/2026

Posting End Date: 03/08/2026

Division:
Digital

Job Location:

G  Bristol - Assembly, G
-Birmingham-Three Snowhill, G
-London-BTHQ One Braham Advertised Salary:
Competitive plus great benefits

Job Req  Date:

Function:

Location:

Salary:##
** About the role
** This role leads large-scale Finance and Digital transformation change autonomously, shaping not only what changes, but how people behave and work as a result. You will operate as a senior change authority across complex programmes, combining delivery leadership with cultural transformation.

You will design, lead and land behavioural, operational and cultural change at scale, influencing senior leaders, embedding data-led adoption, and ensuring change delivers measurable business outcomes. This is a highly visible role, trusted to operate independently, challenge constructively, and set the standard for change excellence.

Finance transformation succeeds only when people adopt new ways of working. This role ensures that strategic, digital and AI-led change translates into sustained behavioural and cultural shifts across BT.You will:  
• Enable adoption of complex Finance and Digital change across thousands of colleagues  
• Embed new behaviours, mindsets and ways of working—not just new systems  
• Act as a senior advisor to leaders, shaping decisions that have long-term organisational impact  
• Set the cultural conditions for agile, customer-centric and data-driven Finance operations

This role can be based in London, Bristol or Birmingham and our hybrid working model means you are expected to be in the office 3 days per week. This role closes for applications on 03/08/26.##
** What you’ll be doing
** You will be part of a small but friendly team. The team drives change management across finance and corporate units digital initiatives, with a focus on emerging areas such as AI adoption and digital transformation. They serve as early adopters and drivers of organizational change initiatives, embedding change expertise within finance programs and enabling broader digital workplace and security functions.

The role involves working on large-scale programs with significant organizational impact, providing meaningful and varied work across different technologies and business areas.
** Change & Transformation Leadership*
* • Lead end-to-end change strategies for high-profile Finance and Digital transformation programmes, operating autonomously with minimal oversight  
• Own the change approach across programmes, ensuring alignment to business strategy, cultural outcomes and transformation goals  
• Provide confident senior challenge and assurance to programme and executive leaders
** Cultural & Behavioural Change*
* • Design and embed behavioural change strategies that drive sustainable adoption, accountability and new ways of working  
• Shape cultural outcomes aligned to agility, customer focus, data-led decision making and continuous improvement  
• Influence leadership behaviours to reinforce and role-model change
** Data-Led Adoption & Value Realisation*
* • Define, track and act on clear adoption, readiness and behavioural KPIs  
• Use insight and data to diagnose adoption risks, target interventions and demonstrate business value  
• Ensure change activity delivers measurable outcomes, not just activity
** Agile & AI-Enabled Change*
* • Lead change within agile delivery models and tribe structures, ensuring change keeps pace with delivery  
• Act as a subject-matter expert in AI-enabled change, including generative AI adoption in Finance  
• Integrate learning, communications, engagement and leadership actions into a single coherent change plan
** Stakeholder Influence & Consulting*
* • Build…