Business Operations Associate

Role details: This is a full time role for 40 contracted hours per week

Salary: £29,000 - £37,000

Location: We are a hybrid team, based throughout the UK. We offer the flexibility to work outside of the UK up to 90 days per year, however you must be able to work and live permanently within the UK, and travel to London at least 4 times a year for team meeting sessions and additionally as needed.

We're looking for a brilliantly organised, proactive and ambitious Operations Associate to join Isla's Operations team and help us build an exceptional company.

Reporting to the Operations Director, you will play a pivotal role in shaping our company culture, attracting top-tier talent, and streamlining operational processes to facilitate the rapid growth of the company.

The role will offer variety and dynamism. As Isla grows, your responsibilities will too. We have a huge amount to get done, so the ideal candidate must be willing to solve a diverse range of operational challenges to help us achieve the big ambitions we have. The ideal candidate will be friendly, proactive and must possess the skills to support and manage various business enablement functions, whilst leading on running the hiring processes for multiple roles simultaneously.

This position is crucial for driving operational excellence and ensuring our continued success as we continue on our journey to transform healthcare.

You'll work across recruitment, people operations, business systems and day-to-day operations. You'll become one of the people everyone at Isla relies on to solve problems, improve processes and ensure the business runs efficiently behind the scenes. No two weeks look the same. One day you might be launching a new hiring campaign, the next improving an internal process, coordinating company events, managing software systems or helping onboard new team members.

We are creating a new operating model for health care where the majority of patients can be managed asynchronously and remotely. The Isla platform is a digital pathway platform that supports the safe and scalable delivery of care. It enables the secure submission of photos, videos, digital PROMs, consent forms and sound recordings by patients and clinicians as part of defined care pathways.

These digital touchpoints support remote monitoring, allow clinicians to establish baselines, and help build a longitudinal view of patient progress across a pathway.

Since going live in our first pilot sites over 3 years ago, Isla has scaled quickly - working with 33 Trusts across the NHS, opening a second office in Ireland to support the Irish and EU health systems, and launching our first international projects in Trinidad and Tobago. Isla is an intuitive and highly scalable solution which can be deployed across multiple specialties and can support patients right across their healthcare journey.

You'll report directly to our Operations Director and work closely with every function across the business, including Finance, Sales, Delivery, Product, Engineering.

Operations sits at the heart of Isla. We help the business scale by creating efficient processes, supporting our people, enabling hiring, maintaining compliance and ensuring the day-to-day running of the company is smooth and effective.

This role offers significant exposure across the business and the opportunity to develop rapidly as Isla continues to grow.

• Manage end-to-end recruitment across multiple live vacancies, ensuring an exceptional candidate experience from application through to offer.
• Produce engaging job descriptions and recruitment campaigns that attract exceptional candidates.
• Source candidates through Linked In and other platforms.
• Monitor recruitment metrics and continuously improve hiring performance.
• Strengthen Isla's employer brand across careers pages, job boards and social media.

• Support employees with day-to-day people queries and requests.
• Organise company socials, quarterly meetups and team events.
• Keep internal documentation and knowledge bases accurate and up to date.
• Coordinate learning sessions, wellbeing initiatives and employee benefits.

• Coor…