BPO Vendor Management & Training Lead
Listed on 2026-10-29
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Business
Client Relationship Management, Regulatory Compliance Specialist, Operations Management
Jingdong Development France is seeking an experienced Manager, BPO Vendor Management, Training, Quality & Seller Escalations to lead outsourced teams supporting Marketplace sellers. You will own governance, training programs, and quality monitoring to maintain high standards.
In collaboration with Customer Support and Leadership, you will set SLAs and KPIs, drive escalation resolution, and use analytics to boost performance across sites and languages, shaping scalable supplier partnerships.
Are you ready to take on the BPO Vendor Management & Training Lead role at Jingdong Development France?
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the BPO Vendor Management & Training Lead role in the description above.
We appreciate your interest in this position.
Join Jingdong Development France and contribute to our ongoing work.
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