Customer Service Representative

Overview

Join to apply for the Customer Service Representative role at Royal Den Hartogh Logistics
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We are looking for a highly organised, detail-oriented and proactive Customer Service Representative to join our Dry Bulk team. In this key role, you’ll be the trusted partner for your customers—managing their requests from the transport order right through to delivery. You’ll take ownership of the full process, becoming the go-to logistics expert who provides solutions, handles challenges, and delivers outstanding service.

Where will you be working?
Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

• Be the main point of contact for your customers, overseeing the entire order process, ensuring accuracy from start to finish.
• Resolve issues, implement new transport lanes, and provide insights through financial and operational analysis.
• Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvements.
• Be agile, switching seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies.

• Exceptional attention to detail and organisational skills, with a passion for delivering the highest standards of customer service.
• Resilience under pressure, with the flexibility to adapt quickly to evolving market and customer demands.
• Strong interpersonal and communication skills, with the ability to build collaborative relationships with customers and internal teams.
• Outstanding sense of responsibility, with a pro-active and structured approach to customer centricity.
• A solution-focused, proactive team player, who anticipates potential problems and acts quickly to resolve them.
• Confidence in managing multiple priorities, working at pace, and consistently meeting deadlines.
• A growth mindset – eager to learn, open to feedback, and motivated to pursue ongoing training and professional development.

• A culture built on trust, ownership, and responsibility, where your contributions truly matter.
• A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.
• Opportunities for professional growth and personal development, supported by tailored training programmes.
• A competitive benefits package, including:
• Excellent pension and life assurance schemes
• 33 days of annual holiday, including bank holidays
• Cycle-to-work scheme
• Access to our Benefit Hub for exclusive perks and discounts
• Comprehensive Help@Hand support and Employee Assistance Programme

Sounds good? Apply now! For more information, contact Sarah Langridge, People & Culture Co-ordinator () or apply directly via the button below.