Switchboard Helpdesk Operator | University Teaching Hospitals NHS Trust

An exciting opportunity has become available to work on the Switchboard and Helpdesk as a switchboard & helpdesk operator at Castle Hill Hospital.

The post is to cover a 22.5 hour position, however you will be required to participate in a Bank Holiday Rota.

We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure. You will require a confident telephone manner and proven customer service skills.

• The helpdesk role supports the coordination of portering resources; allocating and dispatching tasks based on importance and urgency, as well as routine activities to support patient flow throughout our hospitals.
• Answer calls from colleagues requesting non-patient transport; liaise with couriers and book tasks.
• Work as part of a team, multitask and liaise with Trust colleagues.
• Execute portering and non-patient transport desk duties while operating from the switchboard area. Full training will be provided.

• Dependable and motivated with excellent communication skills.
• Works well under pressure, confident telephone manner, proven customer service skills.
• Ability to multitask and liaise with colleagues across the Trust.

The Humber Health Partnership is one of the largest acute and community partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts – Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) – our Partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital for NLAG, and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As teaching hospitals working with Hull York Medical School, we contribute to research in many areas.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

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