Customer Service Advisor

Location: Kingston upon Hull

This is a full-time, office-based position, and applicants must be able to commute to Barton-upon-Humber daily.

Customer Service Advisor
£25,747 per annum + £500 quarterly bonus
Barton-upon-Humber - Full Time Office Based
Monday to Friday, 8:55am to 5:30pm - 40 hours per week

An exciting opportunity is available for a Customer Service Advisor to join a busy and supportive office team in Barton-upon-Humber.

As a Customer Service Advisor, you will manage a variety of customer enquiries, update customer accounts, and resolve issues while maintaining clear and friendly communication. This is a purely customer service focused position with no sales or cold calling. The Customer Service Advisor will also work closely with internal teams and showrooms to ensure customers receive the best possible support.

This position is ideal for someone who enjoys helping people, solving problems and building strong customer relationships.

Duties of the Customer Service Advisor

Respond to customer enquiries and provide helpful solutions
Update customer records and maintain accurate information
Follow up with customers to ensure queries are resolved
Liaise with showrooms and internal teams when required
Proactively resolve customer queries efficiently
Build and maintain positive relationships with customers
Escalate issues where necessary to ensure resolution
Handle complaints professionally and calmly
Work towards improving customer satisfaction and retention

Experiences needed from the Customer Service Advisor

Ability to commute to Barton-upon-Humber daily
Previous customer service experience such as call centre, retail, or hospitality
Experience working towards targets or performance measures
Excellent written and verbal communication skills
IT literate with good Microsoft Office skills
Strong organisation and attention to detail

Additional Benefits

Full supportive four week training programme
Access to a health and discount platform after one year of service
Staff discount after one year of service
Eye care vouchers
Free onsite gym available 24 hours a day
Free onsite parking
Complimentary refreshments throughout the day
Two subsidised onsite canteens
Clear progression opportunities with real success stories
Customer Service Employee of the Month awards

If this Customer Service Advisor opportunity sounds like the right role for you, please apply today. If calling the office, please ask for Jess Patterson.

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