Customer Service Advisor

Customer Service Advisor (12month Fixed Term Contract)

We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experience across email, calls, and live chat.

Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we'd love to hear from you!

This role is 12 month Fixed Term Contract, based onsite at Willerby, Hull.

• Use your natural people skills to stay customer-focused and delight customers.
• Take ownership of every customer interaction, ensuring all queries are resolved efficiently.
• Handle escalated enquiries and complaints, working to maximise customer retention.
• Support initiatives to improve customer satisfaction results and recommendations.
• Meet key performance targets by delivering exceptional service within required timelines.

• Proven background in a customer service or customer experience role, ideally within a call centre environment.
• Professional telephone manner with excellent people skills.
• Familiarity with Microsoft 360 and general IT proficiency.
• Strong attention to detail and effective time management.

• Pension - 5% employer / 5% employee contribution.
• Health Cashback Scheme
  - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell up to 5 additional days annual leave.
• Enhanced Paternity/Maternity/Adoption leave.
• Life Assurance.
• High Street Shopping Discount Scheme
  - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular Lunch & Learns.
• Social Events
  - Summer and End of Year parties etc.
• Core Value Awards
  - Regular opportunities to win!

Please note:

You must have the right to work in the UK in order to be successfully appointed to this role.