Assistant Manager

The Assistant Membership Manager plays a central role in the day-to-day life of the space. You are present, visible, and trusted by members, helping create an environment that feels warm, organised, and consistently well run.

This role is about being close to the detail. You’ll move between conversations, tasks, and small operational moments that shape how the space feels. From welcoming members to keeping things running smoothly behind the scenes, your impact is immediate and visible every day.

You will gain exposure to all aspects of running a workspace, from member experience and community to operations and facilities. It’s a practical, people-focused role for someone who wants to learn by doing and build confidence in a live environment.

• Welcome members, guests, and visitors with warmth and consistency, setting the tone for the space
• Support day-to-day member queries calmly and efficiently, ensuring issues are followed through to resolution
• Deliver new member inductions that are clear, thorough, and help people feel settled from day one
• Maintain a space that is always presentable, operationally ready, and reflective of our standards
• Support tours and initial enquiries, ensuring a strong first impression and smooth handover to sales

• Support the delivery of regular member events that encourage connection and participation
• Build relationships with members, noticing opportunities to create small, meaningful moments of care
• Contribute to a space that feels active, welcoming, and worth returning to

• Carry out daily floor walks to ensure all areas are clean, stocked, and ready for use
• Set up and reset meeting rooms to a consistent, high standard
• Manage post, supplies, and shared areas so the space runs smoothly

• Complete regular checks (including tech and facilities) to prevent issues before they arise

• Raise and follow up maintenance, cleaning, and tech issues, ensuring clear communication until resolution
• Troubleshoot basic issues where possible and escalates when needed
• Support health and safety standards, including acting as a trained First Aider and Fire Marshal
• Follow operational processes consistently to maintain a safe and reliable environment

• People Awareness: You have experience in a customer‑facing or service environment and are comfortable interacting with a wide range of people, building rapport naturally.
• Attention to Detail: You notice when things are not quite right and take pride in maintaining a high standard in physical spaces and day‑to‑day tasks.
• Organisation: You are able to manage multiple small tasks at once, keeping on top of priorities without things slipping through the cracks.
• Ownership: You take responsibility for following things through, especially when resolving issues or supporting members.
• Adaptability: You are comfortable in a role where no two days look the same, and you can move between tasks and conversations with ease.

This role suits someone who enjoys being active, visible, and involved in the day‑to‑day running of a space. You take satisfaction in helping things run smoothly and in creating a positive experience for others.

You are comfortable learning on the job, building confidence through doing, and being part of a team where your contribution is seen and felt daily.

This role may feel less suited to someone looking for a purely desk‑based or highly specialised role.

It may also not be the right fit if you prefer long‑term, individual project work over a fast‑moving environment with a mix of people‑facing and operational responsibilities.