Customer Service Administrator

Customer Service Administrator (MT2107) Deeside, England

Salary: GBP
26520 - GBP
26520 per annum

Job Title: Customer Service Administrator

Pay: £12.75 per hour

Location: Deeside

We’re recruiting aTemporary Customer Service Administrator on a temporary basisto support a busy customer service office. This is a front-line, day-to-day customer service role focused on answering incoming calls, responding to emails, and providing order updates/ETAs.

• Answer incoming customer calls and handle general queries, including chasing/providing ETAs on orders
• Respond to customer emails promptly and professionally
• Liaise with internal departments (e.g., warehouse/dispatch/sales) to obtain order updates
• Update customer/order information accurately on internal systems
• Process and send outgoing post and assist with dispatch administration (e.g.,UPS/Royal Mail)
• Escalate complex queries/complaints to the Sales Office Manager as needed
• Follow company procedures and policies in all customer and admin activity
• Previous customer service or office administration experience (phone and email)
• Confident telephone manner and clear written communication
• Good attention to detail and ability to keep records up to date
• Comfortable using Microsoft Office/Outlook and internal systems
• Reliable, organised, and able to manage a steady workload

HRGO is an equal opportunities employer and welcomes applications from all suitably qualified candidates.