Customer Service Representative

Customer Service Representative

Our story goes back more than 150 years to the chillysouthern coast of Scandinavia. From our early success in Sweden and Denmarkweve grown into the worlds leading specialist producer of plant-based oilsemploying more than 4000 people across the globe.

We work with our customers to make the products you loveeven better. The oils we produce go into making your chocolate extra-creamy orputting the crunch into your croissant. And its not just food we work acrossindustries to make products that are higher quality healthier and better forthe planet.

Everything we do is aboutMaking Better Happen.

AAK LOCATION

This position is based on site in Hull United Kingdom.

At AAK Hull we operate the UKs largest refinery for edible oils and fats at our King George Dock site and supply ingredients and finished products to businesses in the food manufacturing baking food service and retail sectors. We enjoy working closely with customers to co-develop bespoke products in our well-equipped Customer Innovation Centre.

About the role
As a Customer Service Representative within AAKs Supply Chain team you will play a key role in delivering outstanding service and operational support to our valued customers. Acting as a central point ofcontact for customer accounts you will manage order processing activitiesmaintain accurate data and ensure timely communication across internal and external stakeholders.

You will be responsible for handling multiple priorities in a fast-paced environment while maintaining exceptional attention to detailand a strong customer-focused approach.

In this role you will work collaboratively withcross-functional teams to resolve supply and delivery challenges support stock management activities and contribute to continuous operational proactive communication and effective problem-solving you will help ensure a seamless customer experience while supporting AAKs commitment toservice excellence and high-quality outcomes.

Responsibilities
- Process and oversee customer sales orders ensuring accuracy and timely fulfilment for assigned accounts
- Ensure all orders align with lead times minimum order quantities (MOQs) andmake-to-stock (MTS) or make-to-order (MTO) requirements
- Allocate orders in line with contractual agreements and business requirements
- Utilize SAP Outlook Word and Excel effectively for order processingreporting and communication activities
- Monitor stock at risk and coordinate extensions or corrective actions to minimize operational impact
- Track and manage daily shortage reports proactively addressingsupply-related challenges
- Gather maintain and analyse relevant operational data to support business decision-making and process improvements
- Maintain professional and effective communication with customers and internal stakeholders via email telephone and Microsoft Teams
- Collaborate with relevant departments to ensure adequate stock levels and resolve shortages efficiently
- Provide support and coverage for team members during absences to ensure continuity of operations
- Participate in daily and weekly meetings contributing to team alignment and operational objectives
- Support continuous improvement initiatives within customer service and supply chain operations

About you
We are hiring for two Customer Service Representatives and welcome applications from both experienced professionals and recent graduates with a degree in Supply Chain Logistics Business or a related field.

- 23 years of experience in customer service in a similar role and/or a degree in related field
- Excellent English and Maths skills
- Proficient in SAP and Microsoft Office especially Excel
- Experienced in including order entry debit/credit notes complaint resolution and delivery follow-up
- Skilled in direct customer communication via email and phone with a strong customer-centric focus

-This full-time role requires a multitasker who is stress-resilient accountable energetic positive and a strong team player

- Experience in the order-to-cash process and knowledge of exports is a plus

- Ability to drive is a plus but an essential

In return AAK offers
- 10% non-contribution pension.
- Bonus scheme.
- UK Healthcare scheme.
- 25 days holidays plus bank holidays.
- Group life cover.
- Group income protection scheme.
- Ride2

Work scheme.

Contact and information
For further information about the position please contact

Emily Lumb Talent Acquisition Specialist by email:

About AAK
Everything AAK does is about Making Better Happen. We specialize in plant-based oils that are the value-adding ingredients in many ofthe products people love to consume. We make these products better tastinghealthier and more sustainable. At the heart of AAKs offer is Customer Co-Development combining our desire to understand what better means for each customer with the unique flexibility of our production assets and deep knowledge of many products and industries including Chocolate and Confectionery Bakery Dairy Plant-based Foods Special Nutrition Food service and Personal…