Dutch Customer Service Advisor

Dutch Speaking Customer Service Advisor Edinburgh – Office Based £26,800 Monday–Friday, 8:00am–4:30pm Love travel? Fluent in Dutch? Ready to build a career in customer service? We’re looking for a Dutch Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace.

If you’re passionate about delivering exceptional service and want to work in a role where no two days are the same—this could be for you. What’s in it for you? 33 days annual leave Monthly performance-based bonus Free on-site gym Health cash plan (dental, optical, physiotherapy & more) Employee wellbeing & assistance programme Enhanced sick pay Life & health insurance Enhanced maternity, paternity & adoption policies Ongoing training & career development Regular team events & incentives Refer-a-friend bonus scheme

The Role As a Dutch Speaking Customer Service Advisor , you’ll be the first point of contact for customers, supporting them with travel-related queries across multiple channels. Your day-to-day will include:
Handling customer enquiries via phone, email, and live chat Providing solutions with empathy, professionalism, and efficiency Building rapport and delivering a personalised customer experience Staying up to date with company promotions and policies Working collaboratively with your team and contributing to a positive environment What we’re looking for Fluent Dutch and English (essential) Previous customer service experience Strong communication and interpersonal skills Confident using Microsoft Office and handling written communication A calm, solution-focused approach under pressure Positive attitude with a genuine passion for helping customers Why apply?

This is more than just a customer service role, it’s a chance to join a company that invests in its people, offers real progression, and creates a workplace where you’ll feel valued every day. Apply now to start your journey in a rewarding, travel-focused customer service career in Edinburgh.