Services Co-ordinator

This post sits in the Housing and Communities department of Thirteen Group. The co-ordinator manages about 350 homes, handling tenant enquiries, rent collection, letting empty properties and anti-social behaviour. The team is geographically spread, so the role involves being on patch two or three times a week and travelling between the local office and head office. Thirteen Group cannot sponsor skilled worker visas.

• Manage a patch of around 350 homes
• Deal with customer enquiries
• Ensure rent is paid and homes are let quickly to maximise income
• Help resolve anti-social behaviour and neighbourhood issues
• Work with customers and local partners to resolve issues quickly
• Make business decisions that have a lasting positive impact on neighbourhoods
• Build positive relationships with customers so they become advocates for Thirteen
• Be present on patch two to three times a week
• Travel to the team office in Hull and the head office in Middlesbrough as required

• Strong customer service skills
• Relationship-building skills with customers and colleagues
• Ability to influence and negotiate
• Confidence to handle challenging conversations while remaining firm and respectful
• Dynamic and energetic, with new ideas and a willingness to try new approaches
• Ability to exceed performance targets

• Full UK driving licence
• Access to a vehicle during working hours
• Right to work in the UK, verified before start

• Annual leave starting at 28 days, rising to 31 days after three years
• A day off for your birthday
• Bank holidays on top of annual leave
• Pension with contributions of up to 17% combined (up to 7% employee and up to 10% employer)
• Simply Health cover and health and wellbeing support services
• T'dar discount and reward platform
• Opportunities to buy and sell annual leave