Residential Customer Care Manager: Defects & Aftercare
Listed on 2026-11-01
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Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management
Thomas Gray is seeking an experienced Customer Relations Manager to lead a team of Coordinators and Operatives across Kent. You will own defect investigations, diagnose building issues and drive remedial work to close-out with a strong emphasis on customer satisfaction.
The role requires practical, solutions-focused professionals who collaborate with site teams and subcontractors, ensuring updates are clear and empathetic for homeowners throughout the rectification process.
Consider building your career as a Residential Customer Care Manager:
Defects & Aftercare at Thomas Gray.
This is a strong role to take on the Residential Customer Care Manager:
Defects & Aftercare role at Thomas Gray.
As a Residential Customer Care Manager:
Defects & Aftercare, you will play an important part at Thomas Gray in England, United Kingdom.
We invite applications for the Residential Customer Care Manager:
Defects & Aftercare position located in England, United Kingdom.
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