Parks and Spaces Support Officer

This is a full time, permanent position.

For an informal discussion about the role, please contact Andrew Wilson, Parks Open Space Strategic Manager on  or

Place of Work is Stockholm Road Depot, HU7 0XW
where interviews will also be held.

To provide support to the Parks and Open Spaces team to ensure productive and efficient administrative support through co-ordination of work allocation. Monitor and prioritise the efficient delivery of a wide range of office-based services by the Parks and Open Spaces team. Communicate effectively with members of the public, the call centre and internal and external agencies to ensure effective service delivery and to meet the customer promises and service standards of the Development, Performance and Open Spaces section.

1. Statutory Obligations – Support the Parks and Open Spaces team through coordination of work allocation between the Parks and Open Spaces Team, handling service requests and escalations for all Parks and Open Spaces statutory and non-statutory services.

2. To monitor and allocate tasks relating to all office-based services for the parks and open spaces team. This includes taking and distributing minutes, writing letters to the public, elected members and internal and external agencies, relaying information and solving service problems using information provided by the relevant Service Manager. Ensuring all customer and call centre telephone queries and enquiries are answered and dealt with politely and efficiently.

3. To ensure excellent customer service which meets the customer promises and service standards of the department; and to handle with autonomy all Parks and Open Space customer queries, ensuring customer expectations are met and where service failures have occurred, that escalations are managed to the satisfaction of the customer.

4. Be responsibilities for maintaining, inputting, validating, analysing and extracting up to date, accurate quality data across a range of technical, service specific and corporate systems. Creating, collating and distributing requests for service to enable the efficient delivery of frontline services.

5. Updating the ‘Stop Press’ on the ‘A to Z’ to Call Centre information for the Parks and Open Space Team.

6. Oversee the allocation of work covering the procurement of goods and services, coordination of financial transactions and management of record keeping systems ensuring accuracy and consistency across the service support team.

7. Carry out market research and service specific surveys, analyse information to identify problems and future service efficiencies; and develop solutions to meet service priorities and plans based on customer feedback.

8. Collate and validate daily and weekly activity statistics, prepare basic reports using spreadsheets and/or databases as appropriate, and provide verbal and written reports on project/priority progress and findings as required across the service.

9. To use a range of IT packages including, but not limited to Confirm, Oracle CRM, Oracle e-business, Colony, Mayrise and Qlikview as well as Microsoft programmes such as Word, Excel, Outlook etc to ensure the Customer Services Team operates efficiently.

10. Ensure cover is available for all members of the Parks and Open Spaces team by handling incoming telephone calls and managing telephone messages, using initiative and independence taking action with requests on behalf of senior officers.

11. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal…