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Regional Customer Success Director — Banking & Adoption

Job in Kingston upon Hull, Hull, East Riding of Yorkshire, HU2, England, UK
Listing for: Backbase
Full Time position Listed on 2026-11-04
Job specializations:
Salary/Wage Range or Industry Benchmark: 120000 - 180000 GBP Yearly GBP 120000.00 180000.00 YEAR

Job Description & How to Apply Below

Position: Regional Customer Success Director — Banking Growth & Adoption
Location: Kingston upon Hull

Backbase seeks a seasoned Customer Success Director to accelerate adoption of the Engagement Banking Platform across the region. You will drive stakeholder engagement, ensure value realization, and guide strategic success plans with top banks.

You will influence product direction via feedback, lead cross-functional teams, and partner with Sales to expand ARR while ensuring high customer satisfaction and retention. This role requires travel and executive-level collaboration.

The following opportunity is for a Regional Customer Success Director — Banking Growth & Adoption with Backbase.

Join Backbase and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Regional Customer Success Director — Banking Growth & Adoption role at Backbase, based in England, United Kingdom.

We are looking to fill the Regional Customer Success Director — Banking Growth & Adoption position at Backbase in England, United Kingdom.

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