Visitor Services Officer - Café

Location: Kingston upon Hull

Visitor Services Officer – Café Seasonal Contract February – October 2027 Hours - February & March 8am-4pm April – October 9am-5pm On site – Cruachan Visitor Centre café

Closing date: 23 November  Part time or full time opportunities available 1st February start date

About the role:

As a Visitor Services Officer in the café at Cruachan Visitor Centre, you’ll help make every visit a welcoming experience. You’ll prepare and serve a range of food and drinks, keep the café running smoothly day to day and deliver exceptional customer service. Reporting to the Senior Visitor Services Team Leader, you’ll also manage stock and maintain the food safety records that support a safe, hygienic café.

You'll be responsible for:

Welcoming visitors, preparing and serving food and drinks, and delivering exceptional customer care that reflects positively on Drax.
· Supporting visitor safety and welfare in line with our Zero Harm ways of working.
· Maintaining café hygiene, completing daily HACCP food safety checklists and keeping Cook Safe records up to date in line with legislation and internal requirements.
· Ordering and managing café stock, adapting levels to visitor demand, rotating products and minimising waste.
· Supporting the Visitor Services Team Leader with various ad hoc duties such as invoicing and administrative tasks Who we’re looking for:

You’ll enjoy meeting people and believe in the difference exceptional customer service can make. With clear communication skills and a flexible approach, you’ll be comfortable adapting to changing visitor numbers and the pace of a busy café.

To be successful in this role you’ll have
- · Excellent verbal communication and people skills, with the ability to engage naturally with a wide variety of visitors.
· A genuine commitment to delivering exceptional customer service.
· The ability to answer visitor enquiries and find information about the local area, attractions and places of interest.
· Flexibility to adapt to different situations and changing business demands.

Who we are:

We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

How to apply:

Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey. If you want to find out more about Drax, check out our Linked In page to see our latest news. We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers

We reserve the right to close roles early when the particular role and / or location has had sufficient applications.