Treatment Coordinator – Truly

Patient Experience, Truly Hull, Hull, UK

So many amazing things start with a smile. As a Truly Treatment Coordinator, you'll guide patients to the confident yes that changes everything.

Truly is a modern dental company growing across Ireland and the UK. We're building the largest network of patient-first dental clinics in the region, with over 20 locations and a team of 200+ professionals.

• Work in a modern, technology-driven clinical environment
• Join a supportive team where collaboration and learning matter
• Be part of a growing international dental group
• Opportunity for long-term career development
• Make a real impact on patient experience every day
• Get a feel for our team and culture before applying:

The Treatment Coordinator is the bridge between our clinical team and patients, deciding on treatment. You'll present treatment plans with clarity and empathy, help patients understand their options (including finance), and convert consultations into accepted treatments - always with care and integrity.

• Conducting treatment plan consultations with patients post-clinical assessment
• Presenting treatment options, fees, and finance plans clearly and ethically
• Following up with patients to support their decision-making journey
• Tracking conversion metrics and pipeline in CRM
• Liaising with the clinical team to refine treatment plans
• Supporting the Practice Manager on patient experience initiatives

• 2+ years in patient-facing sales or treatment coordination (dental/medical strongly preferred)
• Ability to discuss clinical treatments with confidence (training provided)
• A sales-driven mindset paired with empathy, ethical conversion is non-negotiable
• Comfortable with KPIs, targets, and conversion metrics
• CRM and practice management software literacy
• Right to work in Ireland or the UK

This is a full-time, hybrid role based at our Hull, East Yorkshire practice.

Typical working pattern may include early starts or late finishes to cover clinic opening hours; flexibility is required.

The role requires weekend or bank holiday cover depending on operational needs.

Applicants must have the right to work in the country specified in the vacancy.

Role:
Treatment Plan Coordinator

Location:

Truly Hull, Hull, UK

Founded in 2012

Co-workers 500

Turnover 5M