Learner Success Manager; Learning Support

Learner Success Manager (Learning Support)

Type Fixed term, immediate start to 31 December 2026

Hours Flexible part time up to full time, 15 to 37.5 hours per week

Salary £28,000 to £33,000 per year full time equivalent, depending on experience and qualifications, pro rata for part time hours

Location Remote first, with regular in-person delivery days across Sussex in Brighton and Eastbourne, and remaining days remote or with the team at Plus X, Brighton

Reports to Head of Skills and Programmes

We review applications as they arrive and encourage early application.

Tech Native builds the AI and digital workforce across Sussex through employer-led, government-funded Skills Bootcamps. Our programmes connect adult learners to real employment outcomes, not certificates. We work with industry professionals who bring genuine practice into the room, supported by a team that takes quality seriously.

You will be one of two Learner Success Managers supporting our Wave 7 bootcamps, with all cohorts running in one block. Between you, you cover around 125 learners across five programmes (Software Development, AI and Digital Analytics, Business Management, Leadership and Management, and Microsoft 365), working closely with tutors and the Bootcamp Operational team. You will be assigned a caseload of around 60 learners.

Each Learner Success Manager leads one specialism across the whole programme. This role focuses on learning support, the other on careers, progression and employer engagement. The aim for both is to make sure learners are supported, stay on programme and progress into positive, paid work at the end of the course.

You are an independent, trusted point of contact for learners and part of Tech Native's early-warning and quality assurance system. The role needs warmth, empathy, strong professional boundaries, and confidence with learners and staff.

• Be the main point of contact for your caseload: ILPs, onboarding, midpoint and exit or progression reviews.
• Monitor attendance, engagement, wellbeing and progression, acting on early-warning triggers with follow-up within 48 hours.
• Gather and act on learner feedback throughout the programme, identifying themes and contributing to continuous improvement activity, quality reviews and action planning.
• Liaise with tutors and programme leads to coordinate support, and help learners overcome barriers and complete successfully.
• Own your caseload's outcomes against the milestones: 100% starting, 90% completing (M2), and 75% of completers gaining an employment or progression outcome (M3). Tech Native is funded on these outcomes, so they are both an organisational priority and a personal KPI.

Tech Native has a SEND specialist joining the team who leads on formal needs assessments and the overall SEND approach. Your job is to turn that into everyday support that works for learners: knowing your caseload well, spotting when someone is struggling, and making sure agreed adjustments actually happen in the room. You will be trained and supported, and you will not be expected to arrive as the expert.

• Work with the SEND specialist to make sure identified needs translate into clear, practical ILP actions that tutors can implement, and keep those actions under review.
• Make sure agreed reasonable adjustments are recorded, reviewed and embedded into delivery, covering pacing, formats, deadlines and assistive tools.
• Be a consistent, reassuring point of contact for learners with additional needs, providing continuity and advocacy alongside specialist input.
• Take part in fortnightly learning support meetings during delivery to monitor progress and adjust support in good time, and keep support recording accurate and visible in Tech Native's…