Systems Training Specialist

Location: St Nicholas Way, Sutton, SM1 1EA

Rate: £450.00 per day (Umbrella)

Contract: 3 Month Contract

Working Pattern: Hybrid Working

1 Day Per Month On-Site Until Delivery Phase

Pay: Bi-Weekly

Sutton Council is on the lookout for a skilled Systems Training Specialist to play a pivotal role in the rollout of a significant Adult Social Care systems initiative. The ideal candidate will have recent experience with Mosaic Adult Social Care training and will be instrumental in crafting, developing, and executing a robust training programme. Responsibilities include creating training materials, formulating a training plan, establishing a Google-based training microsite, and conducting end-user training for Adult Social Care services.

This position is crucial for ensuring business readiness, fostering user adoption, and facilitating a smooth implementation across the council.

• Formulate and execute a comprehensive training strategy for Adult Social Care users.
• Perform training needs assessments to identify learning requirements.
• Develop detailed training plans aligned with project milestones and delivery goals.
• Support activities that promote business readiness and user adoption.

• Design engaging, user-centric training materials and documentation.
• Develop:
  • User Guides
  • Quick Reference Guides
  • Process Maps
  • Training Presentations
  • Supporting Learning Resources
• Ensure all materials accurately reflect Adult Social Care processes and Mosaic functionality.

• Design, implement, and manage a Google-based training microsite.
• Organize and upload training resources and documentation.
• Create an accessible knowledge hub for end users.
• Ensure materials are current and easily accessible.

• Conduct Mosaic system training for Adult Social Care staff and stakeholders.
• Lead workshops, system demonstrations, and training sessions.
• Offer post-training support and guidance to users.
• Evaluate training effectiveness and identify additional support needs.

• Collaborate closely with project teams, managers, and operational staff.
• Support organizational change and system adoption initiatives.
• Build and maintain positive relationships with key stakeholders.
• Provide regular updates on training progress and delivery.

• Recent experience delivering Mosaic Adult Social Care training.
• Experience in developing and delivering systems training programmes.
• Proficiency in producing:
  • Training Plans
  • User Guides
  • Learning Materials
  • Process Documentation
  • Reference Materials
• Experience in building and maintaining Google Sites / Google Microsites
  .
• Strong understanding of Adult Social Care processes and workflows.
• Excellent presentation, facilitation, and communication skills.
• Experience in supporting system implementation, transformation, or change projects.
• Ability to translate technical system functionality into user-friendly training content.
• Experience working within Local Authority Adult Social Care services.

• Experience supporting Mosaic implementations or upgrades.
• Digital learning or e-learning experience.
• Change management or business change experience.
• Project delivery experience within Local Government.

• £450.00 per day (Umbrella)
• 3 Month Contract
• Hybrid Working
• 1 Day Per Month On-Site Until Delivery Phase
• Bi-Weekly Pay
• Opportunity to lead a key training workstream within a major Adult Social Care programme.
• Ownership of training strategy, material development, microsite creation, and delivery.
• Work within a collaborative project environment driving successful system adoption.

Ideal for candidates with experience as a Systems Training Specialist, Mosaic Trainer, Adult Social Care Trainer, Systems Trainer, Digital Learning Specialist, Learning & Development Consultant, Business Change Trainer, Training Consultant, or Systems Implementation Trainer.