Field Service Engineer

4 on 4 off - Field Service Engineer - Hull

Location:Field-Based
Salary:
Competitive Starting + Up To£1,000 Onboarding Bonus
+
Bonuses
Company:Note Machine (A BRINK's Company)
Shifts:4 Days On / 4 Days Off | 09:00 - 20:30

As a Field Engineer at Note Machine - You will be a Key Player in the Future of Cash Access

Join us at Note Machine and take your engineering career to the next level - with real rewards, real opportunities, and be a part of Brink's, a global leader within the industry.

We're
Note Machine
, one of Europe's top ATM providers - moving over£10 billion
in cash annually, with over
14, 000
, machines in our ATM network,covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.

We're part of the global
BRINK'snetwork - operating in
100+ countries
with 59,000+ employees - giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.

As we continue to expand and build our national engineering base, the lookout for a
Field Service Engineer
who's hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you're a sharp problem solving, solution finding, a master on the tools and great with customers, this role could be the perfect fit.

• Up to £1,000 onboarding bonus
  (dependent on experience and paid on passing probation)
• Performance Bonus
  - you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus
• Company van, fuel, tools & fitted uniform provided - you can also use the van for personal use as long as you follow the HMRC guidelines.
• 4-on / 4-off shift pattern
  - providing you with consistency & work-life balance
• Full training and ongoing development
• 22 days holiday
  , rising to
  23 days
  in the annual leave year after your first anniversary.
• Medicash
  private healthcare & wellness benefits
• Salary sacrifice
  pension scheme
  for higher take-home pay
• Life insurance -4 x salary cover
• Company Sickness Policy (CSP)
• Group Income Protection
  Scheme - subject to qualifying criteria
• Strong
  career growth
  opportunities in a growing business

• Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
• Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
• Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism
• Accurately document all service transactions and keep detailed records of any repairs or replacements performed
• Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development
• Conduct quality control checks to ensure that all repairs and replacements meet company standards

• Field Service Engineering experience with electro-mechanical systems
• ATM experience is ideal but not essential
• A drive to deliver on your daily calls, and fix things right first time.
• A valid UK driving licence (max 6 active points)
• A methodical, problem-solving mindset
• Clear, confident communication & customer service skills
• Willingness to travel and work weekends/holidays on rotation
• No live or spent , IVAs, or bankruptcies in the last 10 years

If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.