Technical Advisor - Machine Manufacturing - Engineering

East Yorkshire, East Yorkshire, United Kingdom

Pension / 26 days Holidays (5 days Christmas Shutdown) / Health plan

Additional Benefits

Free Parking / Great Career Prospects / Secure Company - Secure Career

Region

East Yorkshire

Location:East Yorkshire
Contract: Permanent, Full-time
Salary: Competitive + excellent benefits
Industry: Advanced Machinery / Industrial Engineering

Are you a technically minded problem-solver who thrives on delivering first-class support?

We're working with a leading global manufacturer of advanced machinery solutions who is seeking a passionate and highly skilled Technical Advisor to join their dynamic team in East Yorkshire.

In this pivotal role, you'll be the bridge between customers, field engineers, and internal teams - providing expert technical advice, troubleshooting support, and ensuring that service requests are handled quickly and professionally. If you enjoy variety, love solving complex challenges, and want to develop your career with an innovative, international organisation, this could be the perfect next step.

Key Responsibilities

As a Technical Advisor, you will:

Act as the first point of contact for customer inquiries, providing clear technical support and advice.

Diagnose and resolve technical issues remotely or escalated them efficiently to senior teams.

Log, track, and manage cases using software to ensure timely resolution and customer satisfaction.

Prepare quotations for machine modifications, service work, and retrofits, working closely with internal design and engineering teams.

Provide part specifications and assist with software-related troubleshooting and basic bug fixes.

Coordinate and schedule engineer visits, service jobs, and machine relocations.

Support engineers in the field with logistical, technical, and administrative tasks.

Create and maintain technical documentation and training resources for both internal and external use.

To succeed in this role, you'll bring:

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

• Ideally be from an Electrical, Electronics or Mechanical maintenance background.
• Be able to read mechanical and electrical drawings to identify parts numbers.

Strong diagnostic, fault-finding, and problem-solving skills.

Good organisational abilities and attention to detail, with the capability to manage multiple priorities.

Confidence with computer systems and technical software.

A proactive approach, willingness to learn, and the ability to work both independently and as part of a team.

Experience with in machinery, engineering, PLC Software, HMI or other technical service environments is highly desirable.

Join a market-leading international company known for its innovation and quality. Be part of a supportive, collaborative team that values expertise and continuous learning. Opportunities for career development and progression within a growing global business. Competitive salary and comprehensive benefits package.