Player Care Consultant
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Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
THE PLAYER CARE GROUP CONSULTANT
JOB DESCRIPTION
The Player Care Group (TPCG) is looking for experienced player care practitioners to join the TPCG Consulting Programme.
Role: TPCG Consultant Type:Freelance
Location:
Remote Compensation: £50/hour, plus commission opportunities when appropriate Commitment:
Flexible; at least one virtual network gathering a year Final date to receive applications: 22 November 2026 ABOUT TPCG
The Player Care Group is a global leader in player care and team operations, working to raise standards of player care across professional sport.
In six years, we have trained more than 500 professionals and worked with sporting organisations across four continents. The standards and framework we have built are now used by player care practitioners at some of the world’s biggest football clubs.
We work on two fronts:
1. For organisations, we provide consulting, audit, and bespoke training services to clubs, leagues, and governing bodies. We help confederations set tiered standards for player care, from minimum through to platinum, and then support their members to reach the level that fits their resources and capacity.
2. For individuals, we offer the only structured education pathway in the profession, from the Intro Module through to the Advanced Certificate. It is backed by a global alumni network, exclusive job openings, and a community of like-minded professionals.
What sets us apart is the people behind our work, and our consultants are a big part of that.
ABOUTTHE ROLE
As a TPCG Consultant, you will have access to all of the opportunities below. You choose which to take on, and you are never obligated to accept a request.
- Client Projects: Support TPCG projects that match your expertise, from delivering work for a client to helping with proposals or joining a focus group. Time commitment varies from a couple of hours to several days over a few months. Paid (hourly).
- Intro Module Advisory Calls: A 30-minute call with an Intro Module student who has chosen you from our consultant directory, about the industry and careers in player care. 30 minutes per call. Paid (hourly).
- Webinars and Q&As: Lead an online session for TPCG alumni on a topic of your choosing, or take part in a Q&A moderated by TPCG. 1 hour per session. Paid (hourly).
- Mentoring Course Graduates: Light-touch mentoring for graduates of the Certificate in Player Care, whether they are looking for their first role or need advice in their current role. 3-4 hours over several months. Paid (hourly).
- Case Studies, Articles, and Spotlights
:
Be featured in our newsletter and social channels, share articles, or collaborate on research that makes the case for player care. Time commitment varies, from minimal to share an existing piece to longer for a research study. Volunteer (research collaborations agreed case by case). - Network Gatherings: A virtual roundtable twice a year to hear what TPCG is working on, share what you are up to, and meet other consultants. Up to 2 hours, twice a year. Volunteer.
- Referral Partnerships: Commission opportunities for work referred to TPCG. As opportunities arise. Paid (commission).
We welcome applications from practitioners across sports and countries.
Minimum Qualifications- At least 3 years of experience in player care, player welfare, or a closely related field in professional sport, such as wellbeing, education, or safeguarding
- A track record of work you can talk about, such as programmes you’ve built, players you’ve supported or organisations you’ve advised
- The ability to explain your expertise clearly to clients, students, and early-career practitioners
- Experience working with clubs, leagues, governing bodies, or other sporting entities
- Experience mentoring, teaching, or presenting
- Published writing or research on player care or player welfare
Above all, you care about raising the standard of player care across sport and want to be part of a community working towards it.
WHAT WE OFFER- £50 per hour for client projects, advisory calls, webinars, and mentoring
- Commission opportunities where appropriate
- Flexibility to take on as much or as little as suits you and your schedule
- A community of experts and practitioners in player care, with the chance to learn from one another
- A profile in our consultant directory on the TPCG website
- The ability to add TPCG consulting work to your profile
- 25% off all TPCG courses, events, products, and software for your own use
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