Residential Customer Care Manager: Defects & Aftercare

Thomas Gray is seeking an experienced Customer Relations Manager to lead a team of Coordinators and Operatives across Kent. You will own defect investigations, diagnose building issues and drive remedial work to close-out with a strong emphasis on customer satisfaction.

The role requires practical, solutions-focused professionals who collaborate with site teams and subcontractors, ensuring updates are clear and empathetic for homeowners throughout the rectification process.

We are currently recruiting a Residential Customer Care Manager:
Defects & Aftercare for our team in England, United Kingdom.

We would love to welcome a new Residential Customer Care Manager:
Defects & Aftercare to our organisation in England, United Kingdom.

For the Residential Customer Care Manager:
Defects & Aftercare position at Thomas Gray, we are reviewing applications now.

Step into the Residential Customer Care Manager:
Defects & Aftercare role at Thomas Gray in England, United Kingdom and grow with us.