Queries Clerk

Position: Payment and Queries Clerk
Location: Kingston upon Hull

Payment and Queries Clerk

Location:

Hull
Salary: £26,234 per annum
Vacancy Type:
Permanent, Full Time (38.5 hours per week)
To create repairer payments on a frequency and in a timeframe as agreed by the supervisor, review and update assigned client monies accounts in Excel and resolve queries as they are received by the accounts team (primarily by phone and email). These queries may come from several sources, including insurer clients, repairers, policy holders and other internal departments. It is expected that this role will receive and resolve these queries, responding to the source via the appropriate method.
Further breakdown of key responsibilities below.
Role Profile
 
* Create supplier payments on an agreed frequency, and to set timelines, ensuring that the payments made to the repairers are timely and correct.
 
* Maintain and reconcile allocated client money accounts on a frequent basis.
 
* Handle a large volume of both, phone and email queries from internal and external sources. These queries will include but are not limited to;
 
* Monthly preparation of any non-fault insurer rebates for the allocated client money accounts ready for review by the team leader/supervisor.
 
* To ensure that the systems of internal control relating to all aspects of the team's work are robust and operating effectively. his responsibility will extend to ensuring all processes are adequately recorded via Ninetex Promapp or otherwise.

Note:

this work will be undertaken in conjunction with the rest of the Financial Management team.
 
* Completion of system driven tasks on a regular basis, and carried out in a timely fashion, for example invoice validation.
 
* Performance of supplier statement reconciliations, along with clear and concise updates on any discrepancies or delayed payments.
 
* Assistance in processing invoices manually where automated options are unavailable.
 
* Accomplishment of reports for the team leader/supervisor to chase for incomplete data or assist in ensuring repairers have invoiced for work in a timely and correct fashion.
 
* Ensure that robust financial solutions are implemented and monitored to optimise profit and minimise associated risk.
 
* To liaise with other departments to discuss issues, revise processes, etc., as and when required.
 
* Building and maintaining strong relationships with internal and external stakeholders.
 
* To assist with any internal or external audit requirements.
 
* To undertake other ad hoc Finance duties as required from time to time.
 
* To support and work with other Vizion departments / employees as required from time to time.

* * Payment enquiries
     
* Policy excess enquiries
     
* Remittance requests
     
* Invoice submission questions
Person Specification
 
* Moderate standard of analytical skills.
 
* Possess a numerate & IT systems background.
 
* Excellent communication skills, written and verbal, with both internal and external stakeholders.
 
* Good planning and organisational skills.
 
* Good problem-solving skills.
 
* Good knowledge of Microsoft Excel.
What we offer
Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme
21 days annual leave
Additional birthday holiday
Holiday purchase scheme
Performance based salary increments
Fun Company events and functions
Free parking
Monthly free food days
Close to shops and amenities
Reward and recognition
To Apply
If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application