Credit Controller

Credit Controller Aylesbury £30-35,000  bens About the Role We are looking for an experienced and proactive Credit Controller to join our finance team in Buckinghamshire. This is a full remit role, giving you ownership of the end-to-end credit control process across a varied ledger. You'll play a key part in protecting cash flow, maintaining strong customer relationships, and supporting the wider finance function.

Key Responsibilities Manage a portfolio of customer accounts, taking full ownership of the sales ledger Chase outstanding debts by phone, email, and letter in a timely and professional manner Allocate incoming cash and reconcile customer accounts accurately Resolve queries and disputes efficiently, liaising with internal departments (sales, operations, customer service) as needed Carry out credit checks and set appropriate credit limits for new and existing customers Release orders on hold in line with agreed credit terms and company policy Produce and maintain aged debt reports, escalating problem accounts as required Negotiate payment plans with customers where appropriate Process refunds, credit notes, and write-offs in line with procedure Maintain accurate, up-to-date records within the accounting/credit control system Report regularly to the Credit Manager/Finance Manager on debtor days, cash collection targets, and risk exposure Support month-end procedures, including provision for bad debts and reporting on DSO (Days Sales Outstanding) Build and maintain strong working relationships with customers and internal stakeholders Assist with year-end audit queries relating to the sales ledger What We're Looking For Proven experience in a full-cycle credit control role Strong communication and negotiation skills, with a confident telephone manner High attention to detail and strong numerical accuracy Ability to manage a high-volume ledger and prioritise workload effectively Proficiency in Excel and experience with accounting/ERP systems A proactive, resilient, and solutions-focused approach